Hey, we understand, you bought a product from our online store and now you’re having second thoughts. We want to ensure that whenever you buy something from us, you get exactly what you intended. If there’s a mistake or you are not satisfied with your order, feel free to give us a call or send us an email and we’ll help you find what you’re looking for.
We’re not trying to swindle you out of your money, we simply want to provide you with the tools to survive and endure any disaster. You can return any eligible item within 30 days of purchasing it for a full refund. We know, we’re awesome. Unfortunately, we will not be able to refund the cost of shipping. Also, please make sure that the returned product is unused and in its original packaging. Our products can mean the difference between life and death; we have to make sure that returned products are brand new.
Before you return a product, you must email us and request an authorization so we can expect your package. This can also be done through our “Contact Us” page. After your return is approved, mail it back to the address below along with the original receipt. We will also need the tracking number incase it’s lost. You will be liable for any damages until the package arrives at our offices, so please pack carefully.